Resolving conflicts at work

This post came out from The New Paper (12 January 2016)
Title - Resolving conflicts at work

Some pointers that I've got are:
1. Don't ignore it
2. Be objective
3. Listen
4. Forgive

On Don't ignore it

• Conflicts are usually a result of minor disagreements that were ignored when they first occurred. Strive to address disagreements immediately as any discontent or minor disagreement that is not addressed immediately tends to fester when ignored. These pent up negative emotions can eventually escalate into emotional outbursts.

On Be objective

• Make conflict resolution the priority rather than winning or "being right". Maintaining and strengthening the relationship should always be your first priority. Focus on the present. 
• Bringing out past issues is a sure way to aggravate any tensed situation. If you are holding onto past grudges and resentment then your ability to have an objective view of the current situation will be affected.
• Always look at the issue at hand and focus on rectifying it.

On Listen

• Be respectful of the other person and his or her viewpoint. Listening shows respect to the people who you are in disagreement with.
• People are more willing to hear what you have to say when you listen to them first. It helps bridge any misunderstandings and connect better with the other party.

On Forgive

• Be willing to forgive as well. Resolving a conflict is impossible if you are unwilling to forgive. Conflict resolution lies in letting go of any anger and negative emotions, which are emotionally draining and unhealthy.

Yours,
Something Small Thinking Big