The secret of success - It is the way you treat people

This post came out from The Straits Times (15 Feb 2012)
Title - The secret of success

Some pointers that I've got are:
1. Create a relationship with people first
2. Treat people as though they are special
3. Are particular tasks the key to success
4. Build good relationships

On Create a relationship with people first

• The ultimate secret of success is to make a connection with others, a human connection, to show them you care.

On Treat people as though they are special

• Stop, and think about the characteristics you like others to show when dealing with you. Perhaps they include flexibility, empathy, even kindness and patience. 
• The secret that is not a secret is that everyone wants to be treated similarly. Everyone wants to feel like they are special.

On Are particular tasks the key to success

• Remember that others don't like it when nasty things/ bad experience happen to them. 
• If you have a connection, a relationship with others, you are much less likely to make such mistakes because you know how you would feel in their shoes.

On Build good relationships

• Your primary goal is probably to be successful at whatever you do. So the secret is quite simple: you will be successful if you build a human relationship with your customers or clients, if you treat them the way you would wish to be treated. 
• Once you have made that connection, they will come back time and again because they feel comfortable, like you are an old friend.
• They will also tell others about the great relationship they have with you, thus bringing you more business regularly.

Yours,
Something Small Thinking Big